Communications Trainer II

Training & Quality

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role & key Responsibilities:

• Build and sustain professional and communication skills for advisors in NHT
• Undergo the TTT certification and thereafter deliver NH Training to NHT batches
• Identify Learning needs of agents/ any other learners/ business as a learning consultant
• Design training curriculum using the principles of Instructional Design
• Work closely with the FS V&A team to use materials (e.g. recorded calls) from floor in training and to customize training according to the Project/process.
• Observe and evaluate trainee performance during real time training sessions
• Track and maintain trainee attendance and trainee certification records for audit purposes.
• Initiate and participate in the projects of the team and the department
• Conducting refresher or stratified training batches on NHT modules
• Willingness to work in a 24/7 shift environment (Day and Night Shifts - Rotational)
• Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
• When not involved in batches, be willing to support the National Command Center with the language assessments for hiring
• Maintain key MIS related to all the above activities
• Excellent communication skills (>=6.5 on CAT) -This is essential for the candidates to move to the next level of interviews
• Good facilitation skills 16. Proficient with MS Office
• No leave in the pipeline for the next 60 days
• Master Trainer - preferred

Key Skills and knowledge: -

• Good knowledge of V&A and Grammar, Soft Skills and Facilitation Skills
• High levels of spoken and written communication
• Interpersonal and team management skills are a must
• Ability to interact with different levels in the organization
• Previous V&A and Soft skills training experience desirable
• Basic knowledge of Instructional design desirable
• Exposure to Quality - preferred
• Expertise in Excel & power point
• Knowledge of basic banking terminology.

Qualification : Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

Language Requirements:

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