Communication Specialist

The Communications Specialist will play a vital role in supporting a 24/7 team, with a strong emphasis on creating and managing community posts and communications for a global audience. This position requires excellent English language skills, flexibility to work across shifts for continuous coverage, and the ability to engage with complex, high-level stakeholders. The ideal candidate is highly organized, proactive, and experienced in developing, standardizing, and maintaining communications and documentation in a dynamic environment.

Note:

Key Responsibilities

• Community Engagement:

  Create, manage, and monitor community posts to foster engagement, share updates, and communicate key information to global audiences.

• Strategic Communications:

  Develop and execute communication strategies for internal and external stakeholders, including executive/leadership communications, crisis communications, and general awareness campaigns.

• Content Creation:

  Write and maintain concise, accurate communications, including knowledge base articles, Wiki content, processes, best practices, and presentations.

• Internal Content Management:

  Create and manage internal site content, ensuring organizational accuracy, consistency, and brand alignment.

• Document Control:

  Maintain a robust library for document control, team collaboration, and external socialization for the communications team.

• Training Resource Development:

  Provide key business partners with information and recommendations to support the development and implementation of training resources and plans.

• Process Simplification:

  Translate complex processes and procedures into clear, understandable language, workflows, and step-by-step instructions.

• End-to-End Communications:

  Participate in all phases of communications development, from project planning through release, including writing, editing, and publishing.

• Cross-Project Coordination:

  Identify intersection points across multiple projects and teams to maximize efforts and consolidate communications, reducing noise and improving clarity.

• Operational Efficiency:

  Seek and communicate opportunities for process improvement while documenting content, collaborating with subject matter experts (SMEs) and managers.

• Collaboration:

  Work collaboratively with various teams and disciplines to develop communications that meet their intended purpose, within schedule and budget limitations.

• Audience Adaptation:

  Tailor content to fit the needs of different audiences, applying critical thinking to ensure communications meet standards and are contextually appropriate.

• Industry Awareness:

  Maintain working knowledge of industry-standard platforms and best practices.

Qualifications

• Education:

  Bachelors degree required.

• Experience:

  5–7 years of experience in communications, content creation, or related roles, with a proven track record of managing community posts and presenting policies and procedures on a global scale.

• Project Management:

  Demonstrated project management skills with a proven ability to drive results.

• Stakeholder Engagement:

  Ability to analyze stakeholder needs, resolve conflicts, and communicate decisions in a timely and effective manner.

• Global Program Support:

  Experience managing requests and concerns from regional and local partners to ensure the success of global programs.

• Leadership:

  Demonstrated leadership skills, including experience working in a cross-functional or cross-pyramid capacity.

• Communication:

  Excellent English communication skills—written, verbal, and presentation—with the ability to engage with complex, high-level stakeholders.

• Analytical Skills:

  Strong analytical and critical thinking abilities.

• Motivation:

  Highly motivated, positive attitude, and able to work independently as well as collaboratively in a team environment.

• Technical Proficiency:

  Proficient with Microsoft Excel, Outlook, Word, and PowerPoint.

• Flexibility:

  Willingness and ability to work flexible hours, including nights, weekends, and holidays, to support 24/7 operations.