Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview Position Overview
The Communications Specialist will play a vital role in supporting a 24/7 team, with a strong emphasis on creating and managing community posts and communications for a global audience. This position requires excellent English language skills, flexibility to work across shifts for continuous coverage, and the ability to engage with complex, high-level stakeholders. The ideal candidate is highly organized, proactive, and experienced in developing, standardizing, and maintaining communications and documentation in a dynamic environment.
Note:
This role is part of a 24/7 coverage team. Flexible shift work and the ability to adjust working hours as needed are required.
Key Responsibilities
- Community Engagement: Create, manage, and monitor community posts to foster engagement, share updates, and communicate key information to global audiences.
- Strategic Communications: Develop and execute communication strategies for internal and external stakeholders, including executive/leadership communications, crisis communications, and general awareness campaigns.
- Content Creation: Write and maintain concise, accurate communications, including knowledge base articles, Wiki content, processes, best practices, and presentations.
- Internal Content Management: Create and manage internal site content, ensuring organizational accuracy, consistency, and brand alignment.
- Document Control: Maintain a robust library for document control, team collaboration, and external socialization for the communications team.
- Training Resource Development: Provide key business partners with information and recommendations to support the development and implementation of training resources and plans.
- Process Simplification: Translate complex processes and procedures into clear, understandable language, workflows, and step-by-step instructions.
- End-to-End Communications: Participate in all phases of communications development, from project planning through release, including writing, editing, and publishing.
- Cross-Project Coordination: Identify intersection points across multiple projects and teams to maximize efforts and consolidate communications, reducing noise and improving clarity.
- Operational Efficiency: Seek and communicate opportunities for process improvement while documenting content, collaborating with subject matter experts (SMEs) and managers.
- Collaboration: Work collaboratively with various teams and disciplines to develop communications that meet their intended purpose, within schedule and budget limitations.
- Audience Adaptation: Tailor content to fit the needs of different audiences, applying critical thinking to ensure communications meet standards and are contextually appropriate.
- Industry Awareness: Maintain working knowledge of industry-standard platforms and best practices.
Qualifications
- Education: Bachelor’s degree required.
- Experience: 5–7 years of experience in communications, content creation, or related roles, with a proven track record of managing community posts and presenting policies and procedures on a global scale.
- Project Management: Demonstrated project management skills with a proven ability to drive results.
- Stakeholder Engagement: Ability to analyze stakeholder needs, resolve conflicts, and communicate decisions in a timely and effective manner.
- Global Program Support: Experience managing requests and concerns from regional and local partners to ensure the success of global programs.
- Leadership: Demonstrated leadership skills, including experience working in a cross-functional or cross-pyramid capacity.
- Communication: Excellent English communication skills—written, verbal, and presentation—with the ability to engage with complex, high-level stakeholders.
- Analytical Skills: Strong analytical and critical thinking abilities.
- Motivation: Highly motivated, positive attitude, and able to work independently as well as collaboratively in a team environment.
- Technical Proficiency: Proficient with Microsoft Excel, Outlook, Word, and PowerPoint.
- Flexibility: Willingness and ability to work flexible hours, including nights, weekends, and holidays, to support 24/7 operations.
This role is ideal for a communications professional who thrives in a dynamic, global environment and is passionate about driving engagement, clarity, and operational excellence through community posts and strategic communications.
Compensation
Estimated Pay Range:Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
