Communication Skills Trainer

IntouchCX

1 - 3 years

1 - 2 Lacs

Hyderabad

Posted:1 month ago| Platform:

Apply

Skills Required

Communication training teaching english soft skills english literature content editing teaching training english grammar english language training google suite soft skills training content writing windows operating system language training

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Job

We are seeking a Communications Skills Trainer to conduct soft skills and language training for new hires based on the roadmaps defined. The ideal candidate will also carry out floor support interventions.

As Communication Skills Trainer, You Will

Deliver sessions for new hires, tenured employees, and cross-functional teams
Support production associates on a real time basis
Monitor voice and digital interactions live and provide timely responses that defuse customer dissatisfaction
Work with associates in Academy Bay
Evaluate customer and associate interactions on the stipulated Evaluation form and score the associates basis their performance on soft skills and resolution (If need be)
Study top performers customer interactions and disseminate best practices across the account
Collates WOW chats for future reference
Provide timely feedback either to the associates or to their TLs emailing a copy to the participants and stakeholders
Document feedback and evaluations on associate customer interactions
Publish scores of the groups that the trainer is working with
Conduct small group training sessions
Conduct call listening and chat & email readout sessions for the associates
Recommend remedial and refresher courses to be assigned basis associates performance on the floor
Flag off EWS to the stakeholders if there are any
Participate in weekly business reviews and provide inputs asked for
Roll out knowledge checks once a month
Prepare worksheets and other job-aids for associates reference
Conduct Dsat analysis from the language and soft skills perspective
Prepare and publish weekly report with effort and outcomes
Maintain a repository of suggested responses mandatorily for review and dissipation
Assess prospective candidates/employees on language proficiency

As Communication Skills Trainer, You Have

1 to 3 years of relevant domain experience is compulsory
Post-secondary degree & above is preferred
Available to work in weekends
Commitment to work in any site in Hyderabad
Excellent facilitation skill
Strong knowledge in English grammar
Strong verbal and spoken proficiency in English
Ability to handle a class of 20 to 50 Trainees
Intermediate to Advanced level proficiency in Google Suite and Windows Operating System
Typing speed of 35 WPM with a minimum of 95% accuracy
A positive work ethic and commitment to the tasks assigned
Adaptability to trends within the organization
Compliancy to the organizational policies and standards
Flexible availability during business exigencies

More Jobs at IntouchCX

Customer Support Representative

Hyderabad

1 - 4 yrs

INR 2 - 4 Lacs

Hiring For International Chat Support - Only Immediate joiners

Hyderabad

1 - 4 yrs

INR 2 - 4 Lacs

Customer Service | Gaming Support| Non Voice

Bengaluru, Karnataka

Experience: Not specified

INR 2 - 4 Lacs

Customer Care Executive

Hyderabad

Experience: Not specified

INR 2 - 4 Lacs

Openings For International Chat Support

Hyderabad

1 - 4 yrs

INR 0 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.