Commercial Loan Servicing Representative

The Commercial Loan Servicing Representative position at Wells Fargo involves providing support to both internal and external customers with inquiries and complaints related to loan servicing needs. As a part of your responsibilities, you will be monitoring the loan system, resolving customer issues, and processing complex transactions online. Additionally, you will be tasked with performing various administrative, transactional, operational, and customer support tasks of a moderately complex nature. One of the key aspects of this role is acting as the primary point of contact for loan servicing matters, particularly those involving construction monitoring and disbursements. You will also be responsible for auditing loan systems for new loan setups, modifications, data input, customer research, and billing. In case of non-routine customer concerns, you will escalate these to experienced individuals for resolution. Collaboration and consultation with peers, colleagues, and managers will be essential in resolving issues and achieving set goals. Furthermore, you will interact with internal customers, receive guidance from leaders, and exercise independent judgment while developing your understanding of functions, policies, procedures, and compliance requirements. The ideal candidate for this role should have a minimum of 2 years of Commercial Loan Servicing experience or an equivalent demonstrated through a combination of work experience, training, military experience, or education. Please note that the job posting may be taken down early due to a high volume of applicants. At Wells Fargo, diversity is highly valued, and applications from all qualified candidates are encouraged. Accommodations for applicants with disabilities are available upon request during the recruitment process. Wells Fargo upholds a drug-free workplace policy and requires candidates to directly represent their own experiences during the recruitment and hiring process. Third-party recordings are prohibited unless authorized by Wells Fargo. If you require a medical accommodation during the application or interview process, please visit Disability Inclusion at Wells Fargo.,