command Center manager

Position Summary

Command Centre Manager

Key Responsibilities

Operational Oversight

• Monitor and manage daily activities across all Hustle Hub office locations from the Command Centre.
  
• Coordinate and communicate with on-site staff to ensure smooth operations, event setups, and space readiness.
  
• Maintain real-time visibility on occupancy levels, meeting room bookings, and space utilization through management systems.
  

Incident Management & Response

• Act as the first line of coordination in emergency or incident response situations.
  
• Monitor alerts and respond quickly to maintenance issues, IT breakdowns, or service disruptions.
  
• Ensure all incidents are logged, tracked, and closed out appropriately.
  

Facilities & Systems Monitoring

• Oversee building management systems, access controls, CCTV, HVAC, and other integrated facility systems.
  
• Proactively identify operational or technical issues and coordinate preventive maintenance or corrective actions.
  

Team Coordination

• Liaise with cleaning, security, IT, and facility management teams to ensure timely and effective resolution of tasks.
  
• Support training and procedural updates for front-of-house and support staff.
  
• Supervise shift-based Command Centre Associates (if applicable).
  

Customer Experience Support

• Serve as a remote support layer for on-site teams handling client escalations, special requests, or VIP guest management.
  
• Ensure customer feedback related to space operations is captured and relayed for service improvement.
  

Reporting & Compliance

• Generate and analyze daily/weekly/monthly reports on space usage, incidents, and operational KPIs.
  
• Ensure all operations comply with safety regulations, building codes, and company policies.
  

Qualifications & Experience

• Bachelor’s degree in Business Administration, Operations, Facilities Management, or related field.
  
• 3+ years in operations, facilities coordination, or command/control centre environments.
  
• Experience in managing multi-location workspaces or hospitality-based operations is a plus.
  
• Familiarity with CRM, building management systems, helpdesk software, and digital workplace tools.
  

Skills & Competencies

• Strong analytical and problem-solving skills.
  
• Excellent communication and multitasking abilities.
  
• Calm under pressure with a proactive mindset.
  
• Ability to manage teams and collaborate across departments.
  
• Strong attention to detail and process-driven.