Command Center Analyst

1 years

0 Lacs

Posted:3 months ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: Command Center Analyst

Location:

Company:

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Employment Type:

Job Summary:

TPMGuru Private Limited is looking for a motivated and detail-oriented Command Center Analyst to join our IT operations team. The ideal candidate will be responsible for providing first-level support, monitoring systems, handling incidents, and ensuring timely escalation and resolution. This role requires excellent communication skills, customer service orientation, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide IT Service Desk support to end-users across the organization.
  • Handle inbound service calls, log incidents, and attempt first-call resolution.
  • Escalate unresolved incidents to the appropriate technical teams following defined SLAs.
  • Monitor escalation emails and ensure prompt action is taken.
  • Create, track, and assign support tickets using internal tools.
  • Follow up with users and technical teams to ensure issue resolution.
  • Close tickets only after user confirmation and issue verification.
  • Maintain communication with users to update them on progress and resolution.
  • Coordinate with engineers and vendors for escalated or hardware-related issues.
  • Monitor system dashboards and generate operational reports as needed.

Eligibility Criteria:

  • Associate’s degree or equivalent (Bachelor’s degree preferred).
  • 0–1 years of experience in IT support/helpdesk (freshers can apply).
  • Excellent verbal and written communication skills in English.
  • Basic knowledge of desktop, server, and network troubleshooting is a plus.
  • Strong interpersonal and customer service skills.
  • Ability to multitask and remain calm under pressure.
  • Willingness to work in rotational shifts (for male candidates).

Shift Timings:

  • Female Candidates:

    10:00 AM – 7:00 PM
  • Male Candidates (Rotational Shifts):

  • Morning Shift: 6:00 AM – 3:00 PM
  • Afternoon Shift: 2:00 PM – 11:00 PM
  • Night Shift: 10:00 PM – 7:00 AM (Night Shift is Work From Home)

Additional Information:

  • Transportation is not provided; candidates must arrange their own commute.
  • Training will be provided for 3 to 6 months.
  • Post-training compensation will be performance-based and competitive.

How to Apply:

@tpmguru.com

  • For more information, visit

    www.tpmguru.com

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