Collections Officer

We are looking for a dedicated and result-oriented Collection Officer to join our team. The ideal candidate will be responsible for managing and ensuring timely recovery of outstanding payments from customers/clients while maintaining good customer relationships and adhering to company policies and legal regulations.

Key Responsibilities:

• Follow up with customers/clients for payment collection via phone calls, emails, and field visits.
• Maintain daily collection reports and update the management on recovery status.
• Negotiate payment terms and settlements with defaulters as per company guidelines.
• Ensure timely collection of dues and reduce delinquency levels.
• Coordinate with the accounts and sales team for reconciliation of accounts.
• Escalate cases to the legal department when necessary.
• Maintain a high level of professionalism and customer service during interactions.

Requirements:

• Minimum Qualification: 10+2 / Graduate in any discipline.
• Proven experience as a collection officer or similar role preferred.
• Good communication, negotiation, and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Basic knowledge of MS Excel and reporting tools.
• Willingness to travel locally for recovery visits.

Job Type: Full-time

Pay: ₹8,086.00 - ₹30,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person