Collections Leader - Delivery

As a Delivery Lead for Collections at Latinum, you will be responsible for leading global delivery teams focused on Collections, Order to Cash, and Cash Application processes. With 12 - 18 years of experience, you will utilize your strong background in Credit Operations to drive performance, client satisfaction, and transformation initiatives. Your key responsibilities will include overseeing the delivery of global Credit Operations, representing Delivery in Sales and Business Development discussions, ensuring timely deliverables through structured reviews, analyzing daily performance metrics, and driving continuous improvement initiatives. You will leverage your analytical skills to manage performance metrics effectively and exceed key indicators such as Efficiency, Availability, Adherence, and Billing. To excel in this role, you must possess strong analytical and problem-solving skills, excellent communication abilities, and proven performance management capabilities. Experience in leading large-scale transitions within the credit and collections industry is essential. Proficiency in tools like MS Excel and PowerPoint is required, along with the ability to thrive in a fast-paced and deadline-driven environment. Additionally, you will have the opportunity to travel for Quarterly Business Reviews, delivery setup, and long-term project deployments. Preferred qualifications include prior experience in the BPO/shared services industry, knowledge of business financial metrics, and understanding of global delivery models. Join Latinum for a leadership role with global exposure, high-impact projects, and collaborative work environment that fosters growth and innovation. Take on the challenge of shaping and influencing large delivery programs while driving digitization and customer experience transformation initiatives.,