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Collections Executive - Retail MFB - Collections

Collections Executive - Retail MFB - Collections

Tata Capital

2 - 5 years

3 - 7 Lacs

Visakhapatnam

Posted:3 days ago| Platform:

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Skills Required

application software customer service auditing collections collections process github maven recovery amazon rds financial services docker ansible amazon ec2 java git iam devops linux jenkins shell scripting mysql aws amazon cloudwatch

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly motivated and experienced Collections Executive to join our team in Rajahmundry. The ideal candidate will have 2-5 years of experience in collections, preferably in the banking or financial services industry. Roles and Responsibility
Drive the collection process of receivables across multiple sources to reduce outstanding amounts and average number of days.
Negotiate payment schedules with customers based on their current financial situation while satisfying debt obligations.
Track portfolio for specific buckets and control delinquency, focusing on non-starters and resolving customer disputes.
Provide efficient customer service regarding collection issues, process refunds, review account adjustments, and resolve client discrepancies.
Monitor and maintain customer account details for non-payments, delayed payments, and other irregularities, making necessary calls and adjustments.
Ensure customer files are updated with contact information, recording times and dates, and noting received information about debt.
Coordinate with the agency''s tracing team to trace defaulters and assets, suggesting remedial actions.
Investigate defaulting accounts and identify reasons for default while maintaining healthy relationships with customers.
Enlist sales and senior management support when necessary to accelerate the collection process, including assisting the collection manager (court receiver) in repossessing assets and seeking legal and police support as needed.
Ensure compliance with all audit/regulatory bodies and company policies and procedures.

Job
Graduate degree required.
Minimum 2 years of experience in collections, preferably in banking or financial services.
Possess strong knowledge of collections processes, customer service, and auditing principles.
Demonstrate excellent communication and negotiation skills.
Ability to work effectively in a fast-paced environment and meet deadlines is essential.
Strong analytical and problem-solving skills are necessary.
Proficiency in MS Office and other relevant software applications is expected.

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Tata Capital

Financial Services

Mumbai Maharashtra

5001-10000 Employees

3763 Jobs

Key People

Rajesh Sethi

Managing Director & CEO
Supratim Bandyopadhyay

Chief Financial Officer
Ravi K. S. R.

Chief Technology Officer

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Collections Executive - Retail MFB - Collections