Collection Support Manager @ Altius, Mumbai

• Ensure regular coordination with Circle/ field collections for ground - level awareness and provide necessary support whenever needed.
• Analyze long term bulk data received from the Circles and identify trends and insights with a view to supporting the Head - Collections/ CSO in making better projections/ decisions.
• Support the Head - Collections & Chief Sales Officer by carrying out feasibility studies, cost benefit analysis of various alternatives for making data driven decisions.
• Generate reports based on the data supplied by the circles and thru Oracle AR module with support in developing dashboards / presentations by Collection Head / CSO for meetings with senior stakeholders / management.

Role & Responsibilities

Data Analysis

• Liase with the Circle Collection team and ensure that there is regular coordination between them in order to be abreast of the latest field information.
• Gather relevant MIS reports on an ongoing basis from the circles, as required, for analysis of collection data.
• Seek direction from the Head - Collections as to the business requirement for data analysis. Carry out necessary computations to review the data, evaluate alternatives and propose recommendations to the Head - Collections.
• Generate insights to support the decision making of the Head - Colections/ Chief Sales Officer.

MIS Reporting

• Gather data for MIS reports of key metrics required to be tracked by the Head - Collections and Chief Sales Officer on an ongoing basis.
• Prepare detailed and intuitive management dashboards for the Head - Collections / Chief Sales Officer on key SLAs and targets across regions / circles

Due Diligence Support

• Support the Head -Collections in carrying out due diligence of various proposals, alternatives, projects, etc.
• Carry out a detailed analysis to evaluate costs, benefits, potential risks and critical success factors in order to provide the Head - Collections and Chief Sales Officer with meaningful data driven insights.

Internal Customer Satisfaction

• Focus on coordination between field collection and corporate and track regularly the data coming from them.
• Support the Head - Collections/ Chief Sales Officer in development of presentations for meetings and reviews with senior stakeholders.