Collection Specialist

Job Description

Job Title - Collections Specialist Shift Timings - 06:30 PM - 03:30AM IST Locations - Hyderabad, India. Job Description: The Account Service Representative manages an assigned portfolio of accounts. Proper management ensures prompt receipt of payment and resolution of aged receivables, while adhering to outlined policies and procedures. Seeking qualified candidate to enter this role with the ability and desire to build upon their skills and grow into higher level roles within the company. Manage monthly assigned accounts receivable portfolio, by contacting new and delinquent customers to discern cause of non-payment resolution of issues and to facilitate payment. Ensure accounts revenue days sales outstanding (DSOs) is minimized and company cash position is maximized by ensuring prompt payment by customers, achieving monthly cash collection goal and mitigating exposure to bad debt. Identify high-risk accounts and escalate to Supervisor/Manager of Collections, as necessary. Identify quality issues contributing to delinquent balances and initiate resolution. Develop individual action plan, contributing to company profitability, focusing on A/R business result improvement. Maintain detailed documentation of events, i.e. conversations, contacts, discrepancies, etc., in the customer database. Prioritize and maintain assigned portfolio of accounts and projects. Work directly with customers to improve processes, collect cash, and enhance relationships. Maintain high level of customer service, internally and externally. Perform reconciliations as required to support contractual and/or process requirements. Work with Contracts team and Billing Specialist to resolve discrepancies with payment terms and billing issues on invoices. Reporting to: Team Lead or above Shift Timings: Coverage of 8 am to 5 pm Eastern Std. Time zone (which means 5.30 pm to 2.30 am IST)- As per business needs shift (9 hours shifts) start and end will be as per the timings mentioned above (Changes and flexibility expected from team member to match business needs) Qualifications: Bachelor’s Degree with excellent communication skills Nights Shifts- IST