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Collection Specialist B2B Voice Process

Collection Specialist B2B Voice Process

Navsan

5 - 9 years

8 - 13 Lacs

Hyderabad

Posted:3 days ago| Platform:

Apply

Skills Required

Outstanding Debts resolving Excellent communication B2B Collection Debt collection US Voice Process

Work Mode

Remote

Job Type

Full Time

Job Description

Greetings from NAVSAN!

Summary:

US Clients 5.30 pm to 2.30 am or 6.30 pm to 3.30 am shift
Willingness to work weekends or extended hours when needed.

Qualifications:

Bachelors degree preferred.
5-8 years of experience in B2B voice-based collections or customer service process with at least 4+ years of experience in collections.
Minimum of 3 years of experience in a voice process that involves talking to customers based in the US.
Excellent communication and negotiation skills
.
Ability to handle high call volumes and work under pressure.

Responsibilities

Contact clients to collect payments on outstanding invoices
Review account details and identify any discrepancies or disputes
Maintain accurate and updated records of all collection activities
Collaborate with the other teams to understand customer accounts
Analyze account aging reports to prioritize collection efforts

Requirements

Proven experience as a Collection Specialist in B2B or in a similar role
Strong knowledge of debt collection regulations and best practices
Ability to manage multiple accounts and prioritize tasks effectively
Strong analytical skills with attention to detail
Ability to work independently and as part of a team

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