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Jana Small Finance Bank
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Collection, recovery & Sales Officer

Collection, recovery & Sales Officer

Jana Small Finance Bank

0 - 2 years

0 - 2 Lacs

Kolkata West Bengal India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

NBFC Banking Collections Recovery Cash Collection Finance Loan Collection

Work Mode

On-site

Job Type

Full Time

Job Description

Description We are seeking a motivated Collection, Recovery & Sales Officer to join our team in India. The ideal candidate will have 0-2 years of experience in collections or sales, and will be responsible for recovering outstanding debts while maintaining positive customer relationships. Responsibilities Conduct collection calls to recover outstanding debts from customers. Manage and maintain customer accounts and ensure all records are up to date. Develop and implement effective collection strategies to reduce outstanding balances. Coordinate with the sales team to identify potential upsell opportunities during collection calls. Prepare and submit regular reports on collection status and recovery efforts to management. Assist in resolving customer disputes and provide exceptional customer service. Maintain compliance with all relevant laws and regulations related to debt collection. Skills and Qualifications Bachelor's degree in Finance, Business Administration, or related field. Strong communication and negotiation skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Familiarity with collection software and databases is a plus. Ability to work independently and handle multiple tasks. Strong analytical and problem-solving abilities. Customer-focused with a strong sense of empathy and professionalism.

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Jana Small Finance Bank

janabank.com

Banking and Financial Services

Bengaluru

N/A Employees

113 Jobs

Key People

Ajay Kanwal

Managing Director and CEO
Srinivasan Varadarajan

CFO
Purushottam M. V.

Chief Operating Officer

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Collection, recovery & Sales Officer