Posted:13 hours ago|
Platform:
On-site
Full Time
We are looking for an experienced and responsible Collection Process Executive to contact customers and collect outstanding payments. The candidate will be responsible for reminding customers about overdue payments, negotiating repayment schedules, and ensuring timely recovery while maintaining a professional and customer-friendly approach.
Key Roles & Responsibilities:
Make outbound calls to customers for payment reminders and overdue collections
Follow up on pending payments through calls, SMS, and emails
Explain outstanding amounts, payment terms, and due dates clearly
Negotiate payment commitments and repayment plans as per company policy
Update customer interaction details and payment status in the system
Ensure adherence to collection compliance and legal guidelines
Handle customer queries and resolve payment-related concerns politely
Meet daily/weekly/monthly collection targets
Coordinate with the field collection team when required.
Preferred Candidate Profile:
Experience in banking, loan collection, credit card, EMI, or NBFC collections
Ability to work under pressure and meet deadlines
Professional and ethical approach to customer handling
Salary & Benefits:
Fixed Salary + Incentives
Performance-based bonuses
Training provided
Thanks and Regards,
Naina
8319348037
Role: OtherIndustry Type: NBFC Department: Other Employment Type: Full Time, Permanent
Job Types: Full-time, Permanent
Pay: ₹9,927.55 - ₹25,000.00 per month
Work Location: In person
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