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Collection Manager - CV

Collection Manager - CV

SkillLabs

0 years

0 Lacs

Guntur East Andhra Pradesh India

Posted:1 month ago| Platform:

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Skills Required

schedule reporting documentation crm excel reports payments

Work Mode

On-site

Job Type

Full Time

Job Description

Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
Ensure that the NPAs are kept within assigned budget and active efforts are made to minimize it.
Increase the fee income / revenue and develop initiatives to control and reduce the amount of vendor payouts
Conduct asset verifications and possession as per SARFESI / Section 9 process through court receivers.
Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters
Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
Loan Repayment Follow-up
Regularly follow up with customers whose loan EMIs are overdue.
Call or visit borrowers to remind them of missed payments.
Maintain a schedule for collection follow-ups based on due dates.

Reporting & Documentation

Update daily collection status in company systems (like CRM or Excel sheets).
Generate reports on collections achieved, pending amounts, and default rates.
Maintain proper documentation of payments received, settlement letters, etc.
Loan Recovery & Collection:
Ensure timely recovery of overdue commercial vehicle loan EMIs.
Follow up with delinquent customers through calls, field visits, and legal notices.
Minimize non-performing assets (NPAs) by early detection and proactive action.
Team Management:
Manage and guide a team of field collection executives or recovery agents.
Allocate cases based on delinquency bucket, geography, and team strength.
Monitor performance of team and set recovery targets.
Customer Interaction:
Negotiate with customers for repayment plans or settlements where required.
Address grievances or disputes related to loan repayment.
Ensure a customer-centric approach while maintaining recovery discipline

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SkillLabs

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Mohali Punjab

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Collection Manager - CV