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Wroots Global
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Collection Executive

Collection Executive

0 - 1 years

|

4 - 8 Lacs

bengaluru karnataka india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

inbound calling customer support domestic process collections complaint resolution customer satisfaction

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Handle inbound customer queries from domestic clients in a professional and friendly manner
Identify customer issues and provide timely and effective solutions
Address customer complaints and ensure proper resolution within defined timelines
Maintain high customer satisfaction by responding to inquiries promptly and accurately
Meet individual and team performance metrics including call handling time, issue resolution, and customer satisfaction scores
Document customer interactions and resolutions accurately in internal systems
Collaborate with cross-functional teams to resolve escalated customer issues
Follow company policies, procedures, and quality standards during customer interactions

Required Skills and Experience

Strong verbal communication skills
Good problem-solving and conflict-resolution abilities
Customer-focused mindset with a professional attitude
Ability to work in a fast-paced environment
Basic computer and system navigation skills
Ability to work independently as well as part of a team

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