Posted:21 hours ago|
Platform:
On-site
Full Time
Make outbound calls to customers with overdue accounts to remind them of pending payments.
Follow up regularly on promised payment dates and ensure closure.
Handle inbound queries related to payment issues and provide resolution.
Maintain accurate records of calls, payment commitments, and follow-up actions.
Work closely with the accounts/collections team to escalate high-risk accounts.
Meet daily, weekly, and monthly collection targets and KPIs.
Ensure compliance with company policies and regulatory requirements during interactions.
Strong verbal communication in English, Hindi, South Languages
Ability to handle pressure and manage difficult conversations.
Basic computer knowledge MS Excel, CRM tools, etc.
Good negotiation and persuasion skills.
Attention to detail and strong follow-up ability.
Education: Minimum HSC (12th pass); Graduation preferred.
Experience: 02 years in a voice-based collections or customer service process (freshers with good communication can apply).
Prior experience in collections/recovery process is an added advantage.
Salary: 3.00 LPA to 4.50 LPA+ Incentives
Incentives based on recovery performance.
PF, ESIC, and other statutory benefits as per company policy.
Krazybee Services Private Limited
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