Collection Executive

Job Summary:

We are seeking a highly motivated and results-oriented Collection Executive to join our dynamic team in the Automation sector. As a Collection Executive, you will be responsible for managing and recovering outstanding payments from our clients, ensuring timely cash flow and minimizing bad debt. You will leverage your strong communication, negotiation, and analytical skills to build relationships with clients, resolve payment disputes, and implement effective collection strategies. This role requires a proactive individual with a strong understanding of collection processes and a commitment to achieving targets.

Responsibilities:

• Proactively contact clients with overdue invoices via phone, email, and letters, following up on payment promises and negotiating payment plans.
• Maintain accurate and up-to-date records of all collection activities, including payment arrangements, disputes, and communication history.
• Investigate and resolve payment discrepancies and customer disputes in a timely and professional manner.
• Generate regular reports on collection progress, outstanding receivables, and potential bad debt.
• Identify and recommend improvements to collection processes to enhance efficiency and effectiveness.
• Ensure all collection activities are conducted in compliance with applicable laws and regulations.
• Work closely with the sales, finance, and customer service teams to resolve customer issues and facilitate timely payment.
• Meet and exceed monthly collection targets.
• Reconcile customer accounts to ensure accuracy and completeness.
• Keep abreast of industry best practices and changes in collection laws and regulations.

Qualifications:

• Minimum 1 year of experience in collection, accounts receivable, or a related field, preferably within the Automation or a similar technical sector.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Proficiency in using collection software and MS Office Suite (Excel, Word, Outlook).
• Analytical skills with the ability to interpret financial data.
• Ability to work independently and as part of a team.
• Knowledge of collection laws and regulations.
• Ability to prioritize tasks and manage time effectively.
• Detail-oriented and highly organized.

Attributes:

• Results-oriented with a strong work ethic.
• Professional and courteous demeanor.
• Ability to handle difficult situations with composure and tact.
• Strong commitment to customer satisfaction.