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Collaboration Support Engineer (Cisco Voice)

2 - 8 years

0 Lacs

Hyderabad Telangana India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

collaboration support cisco integration deployment engineering troubleshooting management voip network unity video certifications

Work Mode

On-site

Job Type

Full Time

Job Description

Collaboration Support Engineer (Cisco Voice)

Location: Hyderabad/Noida/Mumbai

Experience: 2-8 years

Immediate joiners preferred.


nsenthil.kumar@genpact.com with Sub of "Cisco Voice" along with notice period.

Responsibilities

  • Responsible for all operational aspects of the Collaboration support including meeting standards, technical integration, and addressing incidents on a daily basis
  • Assist in deployment of new voice projects and services in the Enterprise
  • Work cooperatively with other engineering resources to maintain and revise technical documentation
  • Responsible for troubleshooting issues and issue management for all VoIP and traditional TDM services in the Asia/Pacific region
  • Make recommendations to the senior engineering resources to identify problem areas in a proactive way and assist in developing solutions to meet the challenges in the converged network environment
  • Technical expert in following technologies
  • Cisco call manager and Unity connection
  • Call Manager express and Unity Express
  • TDM
  • UCCE/UCCX
  • IPT (Cisco)
  • VOIP (Cisco)
  • Cisco Video
  • Unified Communications (Cisco / Microsoft)
  • Voice gateways / routers

Qualifications

Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.

Strong technical knowledge in Cisco voice technologies/IPT


Preferred qualifications

Strong communicator – English in spoken and written form

Certifications such as Cisco CCNP voice or similar

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