Cognos Admin & Developer and Support

Company Profile

Mannara Technologies (Trinus Corporation) is a Professional IT Services firm and dedicated to helping our clients get actionable insights from their data. Mannara Technologies has delivered experience, knowledge, and best practices in Data Management, Business Intelligence, Financial Performance Management, and Enterprise Applications in order to help our clients solve business challenges. Our focus is on exceeding our clients' expectations and enabling them to unleash the power of information in their enterprise. Whether defining a Business Intelligence Strategy, executing a Data Management Program, or delivering a high-performance Analytics or Performance Management Solution, Mannara Technologies helps our clients achieve their goals through business-aligned solutions.

Job Title

Cognos Admin & Developer and Support

Job Summary

IBM Cognos Admin & Developer Support Engineer

Cognos administration and development

Location

Pune, Hinjewadi, Phase-3/Remote

Professional Experience

• Design, build, and optimize Cognos BI solutions using Framework Manager models, advanced reports, dashboards, and scorecards.
• Perform

  installation, configuration, upgrades, and patching

  of IBM Cognos Analytics environments across distributed platforms.
• Manage

  Cognos services, security, and access controls

  , including LDAP integration and content store backup/restore.
• Monitor scheduled reports, troubleshoot failures, and perform

  performance tuning

  for faster and optimized report delivery.
• Collaborate with

  business teams and project managers

  to deploy new reports, manage reporting packages, and support production incidents.
• Provide

  L2/L3 support for Cognos applications

  : root cause analysis, incident resolution, problem management, and escalations.
• Implement new releases, hotfixes, and migrations while ensuring

  minimal business disruption

  .
• Manage

  integrations with external applications/data sources

  to deliver business-critical analytics.
• Actively participate in

  on-call rotations for 24/7 support

  , ensuring critical SLAs are met.
• Follow ITIL best practices for

  incident, change, and problem management

  in a managed services framework.

Required Skills & Experience

• 6+ years of hands-on experience

  with IBM Cognos Analytics 11.x or Cognos BI 10.x in production environments.
• Strong knowledge of

  Framework Manager modeling, Dynamic Cubes, and Data Modules

  .
• Expertise in

  advanced reporting, dashboards, scorecards, and Report Studio development

  .
• Proven experience with

  Cognos Administration

  : user/server administration, deployment, troubleshooting, monitoring, and tuning.
• Strong SQL and RDBMS experience (Oracle, SQL Server, DB2, Teradata, Snowflake, etc.).
• Working knowledge of

  ETL processes

  and data warehouse concepts.
• Experience in

  managed support environments

  following ITIL/incident/change/problem management practices.
• Strong

  analytical and troubleshooting

  capabilities, with proven experience in resolving high-severity incidents.
• Ability to perform under pressure within a

  multi-tier global support model

  .

Personal Attributes and Characteristics

• Strong verbal and written communication to coordinate with

  business stakeholders and global support teams

  .
• Ability to

  work independently

  under minimal supervision while being a strong team player.
• Professional, systematic approach to problem-solving with a

  proactive monitoring mindset

  .
• Assertive, confident, and results-oriented, with a focus on

  continuous service improvement

  .
• Demonstrated commitment to

  learning new technologies

  and handling challenging issues under a 24/7 model.

Education

• Bachelors / Master’s degree

Compensation

Competitive base + performance-based bonuses. Full benefits including accidental, medical, insurance, and paid vacation.