Cluster Manager Recovery

General Job Responsibility

• Will be responsible for managing the Hard Bucket Recovery of delinquent and non-performing loans within the cluster, while ensuring compliance with all applicable laws and regulations i.e. Bucket 2+
• Will be responsible for managing a team of 6 FRO as Field Recovery Officers who will be going in field for the recovery of delinquent and defaulted affordable housing loans.
• Will be required to conduct regular field visits to meet with customers to negotiate and ensure clearing off the overdue or settlements.
• The ability to travel to different locations and work flexible hours is essential for this position.
• Work closely with other departments to identify and address potential issues that may affect collections.
• Coordinate with the legal team to affix legal notices and take legal action, if necessary.
• Maintain accurate records of all collection activities and customer interactions.
• Manage customer complaints and concerns related to collections.
• Ensure compliance with all applicable laws and regulations.

Principal AccountabilitiesStrategic

• To Analyze the market trends, and customer behavior to identify opportunities for improvement or the issues that may affect loan recovery.
• Provide regular feedback to senior management.
• Audit, review, strategies & practices

Tactical

• Conduct field visits and meetings with customers to negotiate repayment plans and arrangements.
• Work closely with other departments to identify and address potential issues that may affect loan recovery.
• Maintain accurate records of all recovery activities and customer interactions.
• To manage escalations from customers and resolve any issues in a timely manner.
• Work with external agencies such as collection agencies, legal attorneys, to recover loans.
• Coordinate with internal stakeholders such as litigation team, and finance teams to ensure successful resolution of delinquent loans.
• Monitor and report on the status of delinquent loans, recovery activities, and trends.

Supervisory

• Supervise a team of field recovery officers to ensure that recovery targets are met.
• Ensure the team is meeting established targets and objectives.
• Provide training and support to recovery agents to improve their performance.

Person ProfileEducational Qualification

• Any Graduate/MBA/PGDM Finance / LL.B

Experience

• Minimum of 5 years of experience in loan recovery management, with a focus on Affordable Housing Loans

Specific Skills

• Bachelor's degree in business administration, finance, or related field
• Strong knowledge of loan servicing and collection laws and regulations
• Excellent communication and negotiation skills
• Ability to work under pressure and meet deadlines.
• Ability to analyze data and identify trends.
• Proficiency in Microsoft Office Suite and Loan servicing software.
• The ability to travel to different locations is essential for this position.