Cluster Manager - Debt Management Services - Rural, RTL, RTL-GUJARAT

BASIC SECTION

Job Location

This position is open with bajaj finance ltdCulture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes

• Prefer Candidates with retail Debt Management Services experience.• To achieve Debt Management Services targets assigned to the territory by meeting Debt Management Services target for the states or region assigned.• Meeting the Target on Cost of Debt Management Services. Ensuring meeting PI Targets within cost limit specified.• Ensuring legal guidelines are compiled for entire Debt Management Services structure in letter and sprits.• Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force.• Ensure adherence to the Code of Conduct.• Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. • Keeping the write off per cent within risk pricing.• Handle customer issues escalations.• Feedback on credit policy based on market conditions.• Approve waivers on PI as per delegation matrix.• Ensuring documented feedback and action taken on all cases in soft buckets.• Ensuring adequate “Feet on Street” availability area-wise / bucket-wise / segment-wise.• Manage and put support mechanism for legal / police issues.• Ensuring audit queries are complied with, ensuring corrective and preventive action.• Manage productivity by fixing productivity parameters for DMA / Agencies / Debt Management Services executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Debt Management Services officers.• Recruitment of Debt Management Services officers / area managers.• Constant evaluation of Debt Management Services officers/area managers

Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.