Club Manager

Job Title: Club Manager

Department: Operations / Management

Reports To: General Manager / Director of Operations

Location: [Insert Location]

Employment Type: Full-Time

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Job Summary:

The Club Manager oversees all aspects of a clubs operations, including member services, staff management, financial performance, and facility maintenance. The manager ensures that the club delivers a high-quality experience to its members while maintaining operational efficiency and profitability.

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Key Responsibilities:

Manage daily operations of the club, including scheduling, staffing, and service delivery.

Supervise and lead department heads (e.g., food & beverage, fitness, front desk, events).

Maintain high standards of member satisfaction and handle member complaints or concerns.

Develop and execute marketing, sales, and membership growth strategies.

Oversee financial performance, budgeting, and expense control.

Ensure compliance with health and safety regulations, licensing laws, and club policies.

Coordinate and supervise events, tournaments, and social activities.

Recruit, train, and evaluate staff, promoting a positive and professional workplace culture.

Maintain club facilities, ensuring cleanliness, safety, and functionality.

Prepare and present reports to senior management or the board of directors.

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Qualifications:

Diploma or Bachelors degree in Hospitality Management, Business Administration, or related field.

5+ years of experience in club, hospitality, or leisure management.

Strong leadership, organizational, and problem-solving skills.

Excellent interpersonal and communication abilities.

Proficiency in management software, Microsoft Office, and point-of-sale systems.

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Preferred Skills:

Certification in Club Management (e.g., CCM – Certified Club Manager).

Background in luxury or private clubs, resorts, or hospitality venues.

Knowledge of marketing and event planning.