Cloud/Infrastructure Monitoring Administrator L1

0 - 3 years

3 - 7 Lacs

Posted:12 hours ago| Platform: Foundit logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Cloud/Infrastructure Monitoring Administrator L1

Key Responsibilities

  • Monitoring & Alert Management:

  • Continuously monitor a hybrid infrastructure, including

    Windows, Linux, VMware, and AWS environments

    , using specialized tools such as

    SolarWinds, Splunk, and Uptrends

    .
  • Swiftly acknowledge, validate, and respond to alerts related to critical metrics like CPU utilization, memory consumption, disk space, service availability, and cloud instance health.
  • Conduct basic troubleshooting steps, including ping tests, service status checks, validating console access, and reviewing VM statuses.
  • Accurately escalate issues to L2/engineering teams as per defined Standard Operating Procedures (SOPs), ensuring efficient incident resolution flow.
  • Cloud & Virtualization Support:

  • Monitor

    AWS EC2 instance health, availability, and connectivity

    directly via the AWS Console.
  • Validate

    vCenter alerts

    , perform checks on

    ESXi host connectivity, datastore usage

    , and ensure correct

    VM power status

    within VMware environments.
  • Support incident triage specifically for newly migrated

    AWS environments

    , assisting in initial assessment and categorization of issues.
  • Network & Connectivity Monitoring:

  • Promptly respond to basic network-related alerts such as link down, high latency, and interface errors.
  • Understand and perform basic networking troubleshooting, including ping, traceroute, DNS resolution checks, and physical link status verification.
  • Utilize network monitoring data to accurately escalate WAN/ILL/ISP issues to internal network teams or external vendors as required.
  • Ensure proper alert routing and verify that network device health is accurately reported on monitoring dashboards.
  • Operational Tasks & Tools:

  • Accurately create and update

    ServiceNow tickets

    for all reported incidents, outages, and routine monitoring tasks.
  • Utilize

    iDRAC

    or equivalent remote management tools for remote access and to perform hardware health checks.
  • Support patch window readiness by validating service status before maintenance and initiating reboots post-maintenance windows.
  • Actively participate in shift handovers, meticulously maintain incident logs, and contribute to the team's knowledge base and documentation.

Preferred Candidate Profile

  • Operating Systems:

    Basic hands-on experience with

    Windows Server and Linux OS

    for monitoring, basic administration, and troubleshooting.
  • Virtualization:

    Exposure to

    VMware ESXi/vCenter

    and familiarity with virtual infrastructure environments.
  • Cloud Fundamentals:

    Familiarity with

    AWS

    (console navigation, EC2 instance monitoring).
  • Networking Fundamentals:

    Fundamental understanding of network technologies, including:
  • TCP/IP, DNS, DHCP, ICMP, basic routing, and switching concepts.
  • Proficiency with network troubleshooting commands like ping/traceroute and understanding packet path troubleshooting.
  • Concept of LAN/WAN/Firewall/Load Balancer.
  • Monitoring Tools:

    Experience using

    SolarWinds, Splunk

    , or similar infrastructure monitoring tools.
  • Communication:

    Good written and verbal communication skills for effective reporting and collaboration.
  • Availability:

    Willingness to work in a

    24x7 rotational shift model

    , including weekends and holidays.
  • Attention to Detail:

    Strong attention to detail and strict adherence to incident handling protocols.

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Inspira Enterprise India

Information Technology & Services

Mumbai

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