Cloud Support Engineer

• 2+ years of professional experience in a Technical Support role.

Passionate customer orientation and dedication.

Strong analytical and problem-solving skills. Possesses intellectual curiosity. Eagerness to learn new technologies/skills.

Solid interpersonal skills. Excellent verbal, written, and listening communication skills in English. Successfully conveys and receives intended messages while maintaining relationships.

Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.

Manage time, goals, and priorities to improve and add value continuously.

Comfort in a fast-paced environment where team success is encouraged.

Experience with at least one Cloud provided (AWS, GCP, Azure).

Troubleshoot complex issues and provide timely resolution. Issues may involve but are not limited to cloud environment services, API usage and errors, application performance, Cloud Cost Management, Security issues, SaaS application and/or configuration issues, and many more.

Participate in on-call weekend rotation, as needed

AWS Cloud Practitioner or Azure Fundamentals certifications

Familiarity with Container technologies (Kubernetes)

Apply or Please share below details to ramalakshmi.a@hcltech.com

Total EXP -

Relevant Exp -

Official Notice Period -

Serving ? LWD? -

Current Location -

Preferred location-

Ready to work (Night Shift) - Yes/ NO

Resume shared - Yes/ NO