Do you love leading and motivating a world-class technical support team?
Would you like to work across diverse geographies, environments, cultures, and technologies?
Join our best-in-class technical support team.
Our Technical Support Organization owns the end-to-end resolution of complex technical issues for our global customers. We work collaboratively with cross-functional teams to deliver exceptional service to customers, including Fortune 500 companies and Government Agencies. As an expert team, we share knowledge and use feedback to improve products and services.
Partner with the best
We seek a Cloud Support Engineer to join the technical support team, focusing on innovative API security technology. Responsibilities include providing mission-critical technical service for global customers, enhancing processes, optimizing operations, and improving metrics. This role ensures the delivery of an exceptional support experience that aligns with industry-leading standards.As a Cloud Support Engineer, you will be responsible for:
- Possessing extensive expertise in APIs and cybersecurity, specifically focusing on the OWASP API Security Top 10 guidelines.
- Working as a trusted support partner to resolve customer questions and issues. Providing technical/team leadership and direction to AkaTec organization
- Owning the problem resolution and collaborating with internal teams.
- Leading investigations across Akamai's Distributed Network for optimized performance and delivery for customers.
Do What You Love
To be successful in this role you will:
- Have 12 years of experience and a bachelor's degree in computer science or engineering.
- Possess experience providing technical solutions and support to B2B customers.
- Be well-versed in how the internet works, its underlying protocols, and have a solid understanding of DNS, HTTP/S, and TCP.
- Have knowledge of Linux, SQL, containers (Docker and Kubernetes), cloud platforms, and APIs.
- Have experience in troubleshooting and deploying software or networking equipment.
- Be able to prioritise your workload and communicate technical issues to stakeholders of varying technical backgrounds.
Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.Learn what makes Akamai a great place to workConnect with us on social and see what life at Akamai is like!
We power and protect life online, by solving the toughest challenges, together.
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
Working for you
Benefits
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
About Us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
