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Cloud Support Analyst II

Zafin Software Centre Of Excellence

3 - 6 years

8 - 15 Lacs

Thiruvananthapuram

Posted:1 week ago| Platform:

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Skills Required

Linux Implementation And Support SQL RCA Cloud Support Postgresql MySQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

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Walk-in Details:

Date:

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What is the Opportunity?

Reporting to the Senior Manager, Cloud Support, the Cloud Support Analyst II will collaborate with end users and business stakeholders to identify, troubleshoot, and resolve system and data issues. The Cloud Support Analyst will also be tasked with identifying and/or implementing improvements to our financial systems in order to streamline business processes. They will be responsible for working closely with our vendor partners on implementations and enhancements, or when troubleshooting issues.

Mode of work: In Office

What will you do?

Experience with process methodologies
Solid understanding of business concepts and issues
Ability to collaborate within a team and cross-functional team environment
Ability to manage assigned engagement
Professional presence with the ability to quickly establish personal credibility and demonstrate expertise.
Ability to work in office setting
Fast paced environment with tight deadlines
Support offshore hours / multiple time zone

What do you need to succeed?

Post-secondary education in information management, computer science, or related field of study.
Experience supporting enterprise systems, preferably cloud based systems in Azure, AWS, GCP, etc.
Experience in databases and able to leverage your strong SQL skills as part of your investigation techniques for issue resolution and fixes.
Experience in databases and able to leverage your strong SQL skills as part of your investigation techniques for issue resolution and fixes
Certification(s) in Cloud Technologies
Knowledge in Java or any other programming languages
Experience in automation of repeatable processes

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Zafin Software Centre Of Excellence

Software Development

Vancouver British Columbia

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Cloud Support Analyst II