Cloud Operations Senior Tools Engineer

Job Title:

Cloud Operations Senior Tools Engineer

About Skyhigh Security:

Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo, and more, our employees are the heart and soul of our company. Skyhigh Security is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program to our Blast Talks learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on LinkedIn and Twitter @SkyhighSecurity.

Role Overview:

The Cloud Operations Tools Engineer at Skyhigh Security will be responsible for the administration, customization, and optimization of Atlassian tools, primarily Jira and Confluence, with a strong focus on Jira Service Management (JSM). This role involves working closely with cross-functional teams to enhance workflows, automate processes, and ensure seamless integration with other tools and systems. This position is part of the growing Skyhigh Security Tech Ops team, playing a crucial role in improving operational efficiency and scalability.

Key Responsibilities:

• Administer, configure, and maintain Atlassian Jira, Jira Service Management (JSM), and Confluence.
• Design and implement workflows, dashboards, automation rules, and reporting solutions within Jira and JSM.
• Collaborate with IT and business teams to understand requirements and enhance the functionality of Jira and JSM.
• Integrate Jira with other tools such as CI/CD pipelines, monitoring systems, and ITSM platforms.
• Ensure the reliability, scalability, and security of Atlassian tools.
• Troubleshoot and resolve issues related to Jira, JSM, and other Atlassian applications.
• Develop scripts and automation solutions using Groovy, Python, or other scripting languages.
• Maintain documentation for workflows, configurations, and best practices.
• Stay updated with Atlassian's latest features, best practices, and industry trends.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 7+ years of experience in Atlassian tools administration, particularly Jira and Jira Service Management (JSM).
• Strong expertise in Jira workflow configuration, automation, and customization.
• Experience with Jira plugins and add-ons such as ScriptRunner, Insight (Asset Management), and Service Desk integrations.
• Proficiency in scripting languages such as Groovy, Python, or Shell scripting.
• Experience integrating Jira with cloud platforms (AWS, Azure, OCI) and other ITSM tools.
• Familiarity with automation and infrastructure-as-code tools (e.g., Ansible, Terraform).
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, dynamic environment.

Preferred Qualifications:

• Atlassian Certifications (e.g., Atlassian Certified Jira Administrator, Jira Service Management Administrator).
• Experience with ITIL practices and IT Service Management workflows.
• Knowledge of monitoring and incident management tools such as PagerDuty, Grafana, and AI Ops.
• Understanding of containerization and orchestration tools (e.g., Docker, Kubernetes).
• Familiarity with security tools and best practices.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours, and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental, and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity, which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status.