Cloud Operations & Monitoring Professional

Cloud Ops & Monitoring Engineer

Position Overview

Position Purpose

Key Responsibilities

Cloud Operations Management

• Monitor and manage

  cloud infrastructure (AWS, GCP, Azure)

  for

  performance, availability, and security

  .
• Ensure

  99.99% uptime

  of mission-critical systems through

  proactive maintenance

  and

  incident resolution

  .
• Implement

  best practices

  for

  cloud governance, cost optimization

  , and

  capacity planning

  .

Monitoring & Incident Response

• Set up and maintain

  observability tools

  (

  Prometheus, Grafana, ELK stack, Datadog, New Relic

  ).
• Develop

  real-time monitoring

  and

  alerting mechanisms

  to detect anomalies before they impact operations.
• Act as the

  first responder

  for production incidents, ensuring

  swift issue resolution

  and

  root cause analysis

  .

Automation & Infrastructure Optimization

• Develop and maintain

  Infrastructure as Code (IaC)

  scripts (

  Terraform, CloudFormation

  ) for

  cloud automation

  .

• Automate

  cloud scaling, log management, and incident resolution workflows.

• Optimize cloud environments

  for

  performance, security

  , and

  cost efficiency

  .

Security & Compliance Enforcement

• Implement

  security best practices

  , including

  IAM policies, encryption

  , and

  vulnerability management

  .
• Work closely with

  security teams

  to detect and mitigate

  threats in cloud environments

  .
• Ensure

  compliance

  with global

  financial regulatory standards

  (

  GDPR, PCI-DSS, SOC 2

  ).

Cross-Team Collaboration & Reporting

• Collaborate with

  DevOps, Security, and Development teams

  to enhance cloud performance.
• Provide

  operational insights and reports

  on cloud system health, trends, and optimization opportunities.
• Document

  incident reports, troubleshooting steps

  , and

  operational playbooks

  for continuous learning.

Key OKRs

• Maintain

  99.99% system uptime

  by proactively monitoring and resolving cloud incidents.

• Reduce cloud operational costs by 20%

  through optimization and automation.

• Automate 80%

  of cloud monitoring and alerting processes within six months.
• Ensure

  100% compliance

  with cloud security policies and regulatory standards.
• Improve

  MTTR (Mean Time to Resolution) by 30%

  for critical incidents.

Qualifications and Skills

Education

• Bachelor s or Master s degree

  in Computer Science, Engineering, or a related technical field.

• Certifications

  in AWS, Azure, Google Cloud, or Kubernetes (

  preferred

  ).

Experience

• 5+ years

  of experience in

  cloud operations, monitoring

  , or

  DevOps

  roles.
• Proven experience in managing

  highly available, production-grade cloud environments

  .

Technical Expertise

• Proficiency in

  AWS, GCP

  , or

  Azure cloud services

  .
• Strong hands-on experience with

  monitoring tools

  (

  Prometheus, Grafana, ELK, Datadog, New Relic

  ).
• Expertise in

  Infrastructure as Code (IaC)

  tools (

  Terraform, CloudFormation

  ).
• Experience with

  containerization and orchestration

  (

  Docker, Kubernetes

  ).
• Knowledge of

  cloud security

  ,

  IAM policies

  ,

  encryption

  , and

  threat detection

  .
• Familiarity with

  CI/CD pipelines, scripting

  (

  Python, Bash

  ), and

  cloud automation

  .

Soft Skills

• Analytical mindset

  with strong

  troubleshooting and problem-solving abilities

  .

• Excellent communication skills

  to work cross-functionally with multiple teams.

• Proactive and detail-oriented

  , with a focus on

  continuous improvement

  .
• Ability to work in a

  fast-paced, dynamic environment

  with

  tight deadlines

  .

Key Competencies

• Cloud Monitoring & Performance Optimization:

  Ensures system health and efficiency through real-time observability.

• Incident Management & Troubleshooting:

  Rapidly diagnoses and resolves production issues with minimal downtime.

• Automation & Infrastructure Management:

  Implements self-healing and scalable cloud solutions.

• Security & Compliance Awareness:

  Ensures adherence to regulatory standards and cloud security best practices.

• Cross-Functional Collaboration:

  Works closely with engineering, security, and DevOps teams to enhance cloud operations.

Success Metrics

• Maintain

  99.99% system uptime

  , ensuring minimal service disruption.

• Reduce MTTR

  (Mean Time to Resolution) for critical incidents by

  30%

  .

• Automate 80%

  of cloud monitoring and incident response workflows.

• Optimize cloud resource utilization

  , achieving a

  20% cost reduction

  .
• Implement a

  fully operational cloud observability framework

  within six months.

Benefits

• Competitive Salary:

  Aligned with industry standards and experience.

• Professional Development:

  Access to training in

  big data, cloud computing

  , and

  data integration tools

  .

• Comprehensive Benefits:

  Health insurance

  and

  flexible working options

  .

• Growth Opportunities:

  Career progression within Tookitaki s

  rapidly expanding Services Delivery team

  .