Cloud Infrastructure and Operations Leader

About the Role

We're looking for a seasoned infrastructure leader to own and evolve our AWS cloud platformthe foundation that powers our business 24x7. In this role, you'll lead a high-performing team of 25-35 CloudOps and SRE engineers, driving operational excellence while shaping our cloud architecture strategy and security posture for scale. This isn't just an operations role. You'll influence how we build, secure, and run our infrastructure—bridging the gap between reliability, innovation, and security. If you thrive on building resilient systems, mentoring technical teams, and making strategic architecture decisions that impact the entire organization, this is your role.

Responsibilities

• Operational Excellence at Scale:

• Lead a unified CloudOps/SRE team across L1/L2/L3 support, ensuring seamless 24x7 operations through structured shift rotations and escalation frameworks.
• Drive incident management excellence—from first response to root cause analysis and continuous improvement.
• Maintain and exceed operational KPIs: MTTA, MTTR, uptime SLAs, and availability objectives.
• Oversee day-to-day operations across our AWS footprint: EC2, VPC, ELB/ALB, EKS/ECS, RDS/Aurora, S3, IAM, Lambda, CloudFront, and CloudWatch.

• Architecture Leadership & Platform Evolution:

• Provide architectural oversight for production workloads, guiding teams on scalable, cost-optimized, and secure AWS designs.
• Review and approve architecture patterns, deployment topologies, and infrastructure standards.
• Partner with Cloud Architects to establish guardrails, reference architectures, and reusable Infrastructure-as-Code modules.
• Create feedback loops where operational insights directly influence design decisions—ensuring we build for observability, resilience, and efficiency.
• Champion modernization initiatives: containerization, serverless adoption, and edge optimization strategies.

• Security Posture & Compliance:

• Own cloud security governance across IAM, network segmentation, encryption, logging, and compliance.
• Drive continuous security monitoring using AWS Security Hub, GuardDuty, IAM Access Analyzer, Config, Inspector, and third-party CSPM tools.
• Ensure automated remediation for vulnerabilities, misconfigurations, and security baseline drift.
• Maintain compliance with SOC2, ISO27001, CIS Benchmarks, and customer-specific security requirements.
• Lead operational security hygiene: identity lifecycle management, least privilege enforcement, secrets management, and patch compliance.
• Coordinate cloud security incident response with tight CloudOps-SecOps integration.

• Automation & Tooling Strategy:

• Drive automation and tooling adoption across:

• Monitoring & Observability:

  CloudWatch, Elastic Stack, distributed tracing.

• Logging & Analytics

  : CloudWatch Logs, ELK, OpenSearch

• ITSM

  : ServiceNow, Jira Service Management

• IaC & Automation

  : CloudFormation, Terraform, Python, Shell scripting, GitOps workflows
• Build self-healing operations through automated provisioning, scaling, failover, and compliance checking

Governance & Continuous Improvement

- Establish and refine operational playbooks, runbooks, SOPs, and change control frameworks

- Implement ITIL-aligned processes for change, problem, and incident management

- Drive continuous improvement through automation, operational analytics, and team feedback loops.

Required Qualifications:

Experience & Leadership

- 15–20 years in infrastructure/operations with 8+ years leading cloud or production operations teams

- Proven track record managing 24x7 support teams of 20+ engineers in high-availability AWS environments

- Experience scaling teams and operations while maintaining quality and reliability

Technical Expertise

- Deep knowledge of AWS architecture, networking, security, and distributed systems design

- Strong understanding of cloud security posture management, identity governance, and compliance frameworks (SOC2, ISO27001, CIS Benchmarks)

- Expertise in incident management, SRE practices, reliability engineering, and operational KPIs

- Hands-on experience with Infrastructure-as-Code (Terraform, CloudFormation), automation, and GitOps workflows.

Strategic & Communication Skills

- Ability to translate technical complexity into clear business impact for executive audiences

- Track record of building high-performing, collaborative teams

- Strong stakeholder management and cross-functional partnership capabilities

- Bias toward automation, continuous improvement, and operational excellence