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Spektra Systems
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Cloud & Customer Support Specialist ( L2: Azure and M365)

Cloud & Customer Support Specialist ( L2: Azure and M365)

Spektra Systems

4 - 8 years

8 - 15 Lacs

Bengaluru

Posted:1 month ago| Platform:

Apply

Skills Required

M365 L2 Technical Support Arm Templates Active Directory azure Azure Infra

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Learn and master the labs offered by Spektra Systems through CloudLabs platform. It includes a wide range of technologies around Azure, M365 and related cloud platforms.
Troubleshoot technical issues faced by learners and instructors during and prior to the workshop.
Provide phone and chat-based support during workshops
Maintain customer communication and ensure client satisfaction during and prior events
Learn Cloud Technologies over the time and provide technical support for cloud technologies.
Test the Labs and scenarios to ensure we are always up to date.
Optimize the lab environment and experiences.
Build and test Automation using ARM templates, PowerShell/Shell Scripts etc.

Requirements

Desired Profile (Implementation/Support Experience, Expert knowledge, and/or ownership of):

Azure IaaS and PaaS Solutions
Microsoft 365
Identity Solutions (Azure AD, Windows AD)
Automation Including ARM Templates PowerShell scripts, Shell scripts etc.
DevOps Fundamentals
General Networking
Microsoft Infrastructure and Server technologies: Windows Server OS, Active Directory, DNS/DHCP/Fileserver etc.
Virtualization: Hyper-V, CSV, Storage Spaces, Virtual Networking, Migrations etc.
Windows Server: OS, DNS, AD, DHCP, File Server
Linux Server OS: Linux (primarily CentOS, and Ubuntu). Pub/Priv keys, SSH, PuTTY, etc., Linux/Unix command line, LAMP stack.
AWS Fundamentals
GCP Fundamentals

Additional Specifications:

Night-shift Schedule (there could be rotation depending on schedule).
Provide voice and chat-based support.
Ability to work independently with minimal direction; self-starter/self-motivated.
Excellent written and Verbal communication skills.

Note :

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