Work Experience: 2 to 5 Years Work Timings: Rotational Shift City: Bangalore We are seeking a dedicated and customer focused Cloud & Customer Success Specialist to join our support team The ideal candidate will be the first point of contact for users experiencing any L1 issues You will be responsible for diagnosing and resolving basic problems, providing timely and effective support, and escalating more complex issues to higher-level support as necessary, Key Responsibilities: SLA Management: Respond to incoming support requests via email, or ticketing system, ensuring all incidents are logged and tracked appropriately, Follow the SLA Process and Diagnose and resolve basic issues, providing step-by-step assistance to users, Escalate unresolved issues to L2/L3 support teams with detailed documentation and troubleshooting steps already taken, Customer Service: Maintain a high level of customer satisfaction by providing clear communication, regular updates, and timely resolutions, Assist in the setup, configuration, and deployment of hardware and software for new and existing employees, Regularly monitor system performance and alerts, and take preventive measures to avoid potential issues, Ensure compliance with company policies, procedures, and security protocols at all times, Requirements Previous experience in a customer service or technical support role is highly desirable, Basic understanding of computer hardware, software, Familiarity with common operating systems (Windows, Mac OS, Linux), Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users, Strong analytical and problem-solving skills with a keen attention to detail, A strong commitment to providing exceptional customer service and a positive user experience, Ability to work effectively both independently and as part of a team, Willingness to work in shifts, including nights, weekends, and holidays, as required, Cloud knowledge is MUST Any fundamental certification in any cloud (Azure/ AWS)

Note: Level: This is an Associate-level, entry position. Please apply only if you meet this level of experience. Immediate Joiners Preferred: Candidates who are available to join immediately or on short notice will be given preference. Work Experience: 0.6 to 2 Years Work Timings: Rotational Shift City: Bangalore The Associate Event Specialist is responsible for the successful planning, execution, and management of events. This role focuses on maintaining operational excellence, adhering to internal processes, and ensuring a high level of customer satisfaction. Key Responsibilities: Coordinate and execute events, ensuring all configurations are reviewed and SLAs are met. Follow the event readiness checklist, maintain accurate documentation, and update stakeholders regularly. Allocate tasks effectively, ensuring accurate estimates and utilization of billable hours. Manage customer tickets, ensuring timely responses and resolutions. Ensure the quality of deliverables, handle escalations, and identify potential risks. Maintain strong communication with stakeholders, documenting updates and ensuring clear information flow. Plan shift timings, maintain scrum attendance, and ensure adequate backup support for events. Requirements Education: Any bachelors degree. Experience: 1-2 years of experience in event management or a related field. Preferred Experience: Industry experience in managing virtual event-based projects in the US/Canada market.