We are looking for a highly motivated and skilled Entry Level Support Engineer to join our team at Microexcel Inc. The ideal candidate will have 2 to 7 years of experience in the field.

Roles and Responsibility

Provide technical support and assistance to customers via phone, email, or chat.
Troubleshoot and resolve technical issues related to software applications.
Collaborate with internal teams to identify and implement solutions for customer requests.
Develop and maintain technical documentation and knowledge base articles.
Participate in training and development programs to enhance technical skills.
Analyze customer feedback and provide recommendations for process improvements.

Job Requirements

Strong understanding of software applications and operating systems.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Strong analytical and troubleshooting skills.
Experience with customer support tools and technologies.
Ability to collaborate with cross-functional teams to achieve common goals.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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