Clinical Support Specialist (Surgical Operations)

Job Title: Clinical Support Specialist (Surgical Operations) Company: SS Innovations Pvt. Ltd. Location: India (Multiple locations possible – based on project and hospital site requirements) Job Summary: As a Clinical Support Specialist (Surgical Operations) , you will play a vital role in supporting the clinical use of SS Innovation’s advanced surgical robotic systems across hospitals and surgical centers. You will act as a technical expert during robotic procedures, assist surgeons and clinical teams with system setup, troubleshooting, and training, and ensure optimal performance of the system during surgeries. This is a customer-facing, hands-on technical role that combines biomedical engineering with clinical operations. Key Responsibilities: Provide on-site clinical and technical support during robotic surgeries. Assist surgeons and operating room staff with system setup, calibration, troubleshooting, and operation. Ensure proper maintenance, functionality, and hygiene of surgical robotic systems pre- and post-procedure. Conduct product demonstrations and assist in training programs for surgeons, clinical staff, and hospital administrators. Serve as a technical liaison between the company and hospitals, ensuring customer satisfaction and timely resolution of issues. Provide feedback to R&D and product teams based on real-world clinical usage and system performance. Maintain detailed logs, reports, and documentation for procedures and technical issues. Stay updated with surgical techniques, robotic system updates, and company protocols. Ensure compliance with regulatory standards, hospital guidelines, and company policies. Required Qualifications: Bachelor’s degree in Biomedical Engineering, Electronics, Mechanical Engineering, or a related technical field. 1–3 years of experience in clinical engineering, operating room support, or medical device industry (Freshers with strong internship/project experience may also be considered). Strong understanding of human anatomy, surgical procedures, and medical terminologies. Excellent troubleshooting and problem-solving skills. Strong interpersonal and communication skills; ability to work effectively in high-pressure clinical environments. Willingness to travel frequently and work flexible hours based on surgical schedules. Preferred Qualifications: Experience with surgical robots, minimally invasive surgery (MIS), or medical imaging equipment. Previous work in a hospital, operating room, or with a medical device company. Certification or training in OR protocols or biomedical equipment handling is a plus. Why Join SS Innovations? SS Innovations is a pioneering Indian company at the forefront of robotic surgery, bringing affordable and advanced technology to the healthcare sector. Be part of a passionate team driving the future of surgery through innovation, precision, and patient-first thinking. Show more Show less