Client Support & Training Executive

Job Description

About the Role: We are looking for a smart, fluent English-speaking professional to join our MyTask team – India’s leading office management software for CA, CS, and tax professionals. This role requires regular interaction with Chartered Accountants and their teams for onboarding, training, support, and product demonstrations. Key Responsibilities: Handle inbound support calls and resolve customer queries with patience and clarity. Conduct online demos of the software to prospective clients. Provide product training to new users and help them onboard smoothly. Assist clients in using various modules of the software. Coordinate with the technical team for escalated issues. Maintain support and training logs and customer feedback. Requirements: Excellent English communication skills (both spoken and written) are mandatory. Strong ability to learn and adapt quickly to new software tools. Must have a good grasping power in computers and be comfortable with working in softwares. Working knowledge of Microsoft Excel is preferred. Ability to explain software modules clearly to users who may not be very tech-savvy. Prior experience in customer support, software demos, or SaaS onboarding is a plus. Preferred Background: Graduates with a background in commerce, BBA, or similar fields. Candidates with prior experience in supporting CA firms or office software solutions. What We Offer: A structured training program to help you master the product. Opportunity to interact with top professionals across India. Friendly work environment with growth opportunities. Fixed working hours no overtime. Performing individuals will be taking up next level role in organization