Client Solutions Associate,

FactSet

3 - 8 years

7 - 8 Lacs

mumbai

Posted:2 weeks ago| Platform:

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Skills Required

computer science client solutions helpdesk analytical workflow wellness investment banking asset management investment management private equity

Work Mode

Work from Office

Job Type

Full Time

Job Description

Training program spanning 6 months to get you ready for this client-facing FinTech role
Exposure to the largest domestic and global financial institutions across Investment Management and Investment Banking
Responsibility for owning a multimillion-dollar book of accounts within the first 12 months
Opportunity to become the lead consultant on tech projects that hold up our superfund and asset management industry
Competitive starting salary with extra Perks not limited to; free lunch, a stocked fridge & pantry, private health care, Social Events
Opportunity to lead, contribute or attend meaningful Corporate Social Responsibility Programs

What Youll Do

Client Solutions Associates begin their careers through a comprehensive development program, followed by working with clients first over the phone. Throughout the program, Client Solutions Associates will develop a wide array of skills and provide value to our clients by:

Developing a deep knowledge base across our business, products, and clients
Communicating with impact in person and over the phone while mastering presentation and public speaking skills both internally and externally
Asking effective questions in various situations to gather information, uncover needs, and create solutions to foster a truly collaborative and consultative partnerships
Defining key industry terms and concepts important to FactSet s clients to be an industry expert
Using advanced product knowledge and understanding of FactSet s product suite to identify and implement solutions specific to client and user workflows including Excel modelling, company research, and portfolio analysis
Following the successful completion of the training program, you will quickly become an integral part of the team and start taking up responsibilities as a FactSet Consultant by:

Managing a group of accounts assigned to you, ensuring that the relationship is healthy and that the client is getting maximum value out of the FactSet software
Customizing solutions to fit with individual client workflows and ensuring that the client can make efficient and accurate decisions using FactSet data and tools
Effectively demonstrating the various product lines to clients and provide software training to individuals as well as small and large groups
Visiting clients on a regular basis to provide face-to-face support, training and build strong relationships
Working on longer term projects with clients to enable them to get value out of the FactSet product suite.
Being effective problem solvers and providing creative solutions to the many question s clients have in and around the use of FactSet.
Answering day-to-day client queries and providing creative and complex solutions through our helpdesk.

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