Client Serving (Client Coordinator - Catering)

Position: Client Servicing Executive / Manager – Food & Beverage

Location: Gurugram

Department: Client coordination and managing the staff
Reports To: General Manager / Director – Client Relations

Experience: 3 - 4 yrs

Share CV on- 82877 00445

Role Overview:

The Client Servicing professional acts as the bridge between the client and internal teams. The role ensures smooth communication, client satisfaction, and service delivery for F&B projects including restaurants, catering, events, and hospitality solutions.

Key Responsibilities:

• Client Relationship Management
• Act as the primary point of contact for assigned clients.
• Build and maintain strong, long-term client relationships.
• Understand client needs, preferences, and expectations to ensure service excellence.
• Service Delivery & Coordination
• Coordinate with internal teams (kitchen, service, operations, logistics) to ensure timely and quality service delivery.
• Manage client requirements for events, banquets, or corporate F&B services.
• Ensure smooth execution of orders, catering setups, and hospitality events.
• Account Management
• Handle client accounts, prepare proposals, quotations, and contracts.
• Follow up on payments, invoices, and renewals.
• Maintain client records, track service history, and monitor satisfaction levels.
• Business Development Support
• Upsell and cross-sell F&B products/services to existing clients.
• Support the sales team in pitching to potential clients.
• Collect feedback and identify opportunities for repeat business.
• Problem Resolution
• Address client issues, complaints, and queries promptly.
• Provide effective solutions to maintain client trust and satisfaction.
• Escalate complex concerns to management as needed.
• Reporting & Documentation
• Prepare client reports, MIS updates, and feedback analysis.
• Track client servicing KPIs (satisfaction, retention, repeat business).
• Share insights with management for process improvements.

Key Skills & Competencies:

• Strong communication & interpersonal skills
• Customer-first mindset & service orientation
• Good organizational & coordination abilities
• Problem-solving & conflict resolution skills
• Knowledge of F&B operations / catering / hospitality industry
• Ability to multitask and manage multiple clients simultaneously

Qualifications & Experience:

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
• 2–5 years of experience in client servicing / key account management (preferably in F&B, hospitality, or events).
• Proficiency in MS Office (Excel, PowerPoint, Word).
• Fluency in English & Hindi; additional languages preferred.

Growth Path:

Client Servicing Executive → Client Servicing Manager → Key Account Manager → Head of Client Relations

Share CV on- 82877 00445

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person