Client Servicing Manager (Event Tech)

About The Opportunity

• Manage end-to-end client relationships by understanding client needs and translating them into actionable event strategies.
• Coordinate with cross-functional teams including technical, production, and creative to ensure timely delivery of event solutions.
• Oversee the planning and execution of events, ensuring all technical aspects align with client expectations and industry standards.
• Serve as the primary point of contact for clients, addressing queries and resolving issues promptly.
• Monitor event progress, gather feedback, and develop actionable insights to drive continuous improvement in service delivery.
• Maintain comprehensive reports and documentation on client interactions and event outcomes.
  

Skills & Qualifications

• Must-Have: Proven experience in client servicing and account management within the event technology or related industry.
• Must-Have: Strong interpersonal and communication skills with a knack for building lasting client relationships.
• Must-Have: Ability to manage multiple projects simultaneously and coordinate effectively with diverse teams.
• Preferred: Experience in planning and executing events or large-scale projects, with an understanding of event tech software and solutions.
• Preferred: Demonstrated problem-solving skills with an analytical mindset and attention to detail.
• Preferred: Familiarity with client feedback systems and performance metrics to drive service improvements.