Client Servicing Manager

Delhivery

3 - 8 years

6 - 9 Lacs

Ahmedabad Mumbai (all areas)

Posted:4 days ago| Platform:

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Skills Required

client servicing client relationship management client retention new business development key account management business development

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job description

Client retention
Business enhancement from existing clients through calling
Supporting clients to resolve their business queries and issues related to shipments (urgent delivery, claim, etc.) by coordinating with internal teams
Assisting with billing inquiries such as explaining charges, resolving disputes and/or claims, or providing information on payment options
Analyze and support with insights to improve the process and internal operations and service levels
Collaborate with internal stakeholders to maintain and increase performance of client accounts
Designing SOP, mapping and freezing requirements, client NPS management and providing best solutions to the business

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