Client Servicing Head - North

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About the Role

Client Servicing Head North

Key Responsibilities

1. Brand Leadership & Stewardship

• Serve as the agency's brand expert, with in-depth knowledge of brand performance, category dynamics, and business challenges.
• Guide and evaluate creative solutions to ensure alignment with brand objectives.
• Prioritize projects effectively across multiple brand campaigns and manage pressure from clients with composure.

2. Creative Excellence

• Champion outstanding creative work that delivers results.
• Inspire and collaborate with creative teams to develop and refine breakthrough ideas.
• Organize regular brand appreciation and knowledge-sharing sessions with clients to enhance strategic alignment.

3. Client Relationship Management

• Build trust and long-term relationships with clients.
• Act as a strategic advisor, tailoring proposals and presentations to client sensibilities and organizational dynamics.
• Facilitate smooth communication between internal teams and client stakeholders.

4. Business Development

• Identify and pursue new business opportunities and organic growth from existing accounts.
• Lead pitches and acquisition initiatives alongside senior management.
• Prioritize opportunities based on business potential and resource availability.

5. Communication Strategy & Effectiveness

• Document and evaluate brand communication work, showcasing campaign effectiveness through case studies and data.
• Provide strategic communication briefs to guide campaign development.

6. Financial Oversight

• Manage all financial elements of client accounts, including budgeting, forecasting, billing, and cost control.

7. Organizational Impact

• Contribute to agency performance through client revenue growth, cost efficiencies, and new business wins.
• Track key performance metrics and ensure delivery of measurable business value.

8. Presentation Leadership

• Prepare and deliver strategic and creative presentations that resonate with client objectives.
• Represent the agency in key meetings and pitch discussions.

9. External Partnerships

• Maintain strong working relationships with key vendors, media partners, and third-party collaborators to deliver best-in-class solutions.

10. Team Leadership & Coaching

• Mentor, train, and lead a team of client servicing professionals.
• Conduct regular performance reviews and provide constructive feedback for individual growth.
• Ensure timely completion of documentation such as job status reports, MOMs, and follow-ups.

11. Talent Development

• Foster a high-performance culture by recognizing talent and promoting ownership within the team.
• Facilitate individual development plans and ensure skill enhancement through consistent training.

12. Knowledge Management

• Share brand/category insights and best practices across teams to uplift the agency's collective expertise.

Professional Skills Required

• Creative Evaluation:

  Strong ability to assess and refine creative work; mentors juniors on improving creative sensibility.

• Negotiation:

  Skilled in balancing client expectations and agency deliverables while safeguarding profitability.

• Coaching & Leadership:

  Proven ability to develop team capabilities and drive performance through mentorship.

• Presentation & Communication:

  Excellent written, verbal, and presentation skills; persuasive and confident communicator.

• Interpersonal Effectiveness:

  Navigates internal dynamics smoothly and fosters cross-functional collaboration across teams and leadership.

Preferred Qualifications

• 9-10 years of experience at a mid to senior level in brand management and client servicing within a reputed advertising/marketing agency, real estate preferred.
• Proven track record in handling large-scale brand campaigns and leading cross-functional teams.
• Strong understanding of ATL/BTL/360 marketing solutions.
• Experience in handling major clients in North India market.
• Bachelor's or Master's degree in Marketing, Advertising, Communication, or a related field.

What We Offer

• Opportunity to lead strategic client relationships in a high-growth region.
• A dynamic work culture that fosters innovation, ownership, and collaboration.
• Exposure to national and global brand campaigns.
• Platform to mentor and shape the next generation of advertising leaders.