Client Servicing , Field Sales

As a Client Servicing & Relationship Management professional, your role will involve building trusted relationships with assigned clients and acting as their primary point of contact. You will conduct regular check-ins via calls, emails, and visits to ensure clients are satisfied and engaged. Understanding client business goals and suggesting relevant solutions to help them achieve better results will also be a key part of your responsibilities. Additionally, you will be responsible for sharing product/service updates, new features, or add-on offerings to keep clients informed and interested. Key Responsibilities: - Drive timely contract renewals and ensure minimal client churn. - Track client usage, engagement levels, and overall satisfaction to ensure high retention. - Provide clients with ROI-driven insights to reinforce the value of our services. Upselling & Cross-Selling: - Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions. - Collaborate with internal teams to customize offerings as per client needs. Collaboration & Reporting: - Coordinate with support, operations, and product teams to resolve client queries quickly. - Maintain accurate records of all client interactions, renewals, and account activities in CRM. - Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution. Qualifications Required: - Strong communication and interpersonal skills. - Ability to understand client needs and propose effective solutions. - Experience in client servicing, account management, or a related field would be advantageous.,