Job
Description
Job Description Ensuring a positive and professional client service experience. Managing client inquiries via phone, email, online, or in person. Directing client complaints or complex queries to relevant departments in a timely manner. Coordination across functions to check campaign requirements are met Providing client satisfaction through proper assistance on products and services. Expediting serious issues to management toward prompt resolution. Building positive client relations by checking in regularly and following up on active processes. Maintaining client records and documenting processes. Identifying potential client services concerns and facilitating proactive intervention steps. Keeping track of new products on offer, as well as emerging trends in client services. Recommending product improvements based on client services feedback. Job Type: Full-time Qualifications & Requirements Bachelor's degree in marketing, business, or a related field. Relevant certifications are a plus. Knowledge of marketing strategies Superb verbal and written communication skills Strong problem-solving skills Ability to work well in a team environment Strong analytical skills Highly developed attention to detail Ability to work in a fast-paced environment Ability to prioritize tasks and meet deadlines Skills: meet deadlines,prioritize tasks,client services concerns,management,client satisfaction,client complaints,communication,problem-solving,client relations,analytical skills,verbal communication,fast-paced environment,written communication,team environment,product improvements,marketing,coordination,client service,client inquiries,client relationship management,attention to detail,client records,client retention Show more Show less
