Client Services Support Specialist I

Availity is a diverse group of individuals with talents, curiosity, and passion driving the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative, and collaborative individual with exceptional technology skills, we want to hear from you. In this role, you will be the primary point of contact for our Contact Center, playing a crucial part in our customers" success. Your daily responsibilities include educating users on our products" features, resolving issues effectively and promptly, and fostering customer loyalty. This role is pivotal in representing the Availity brand. By providing exceptional support and ensuring a positive customer experience, you not only retain existing customers but also have the opportunity to attract new ones through referrals. All associates in this position undergo a comprehensive training program to equip them with the necessary knowledge to address customer issues. From simple administrative tasks to complex healthcare inquiries, your goal is to resolve customer queries while delivering outstanding service. The unique blend of technical product expertise and customer service skills in this role offers a career path rather than just a job opportunity. If you seek a positive work environment and the chance to advance your career, we invite you to join us! **Roles & Responsibilities:** - Professionally handle inbound and outbound international customer calls. - Ensure adherence to company policies and procedures in all customer interactions. - Complete assigned tasks following the latest work instructions and process updates. - Efficiently troubleshoot and resolve customer issues. - Consistently meet daily productivity and quality targets. - Accurately record all customer interactions in the designated platform. - Take post-call actions like submitting tickets for password resets or account unlocks. - Adhere to data integrity guidelines and company information security policies. **Desired Candidate Profile:** - Excellent verbal and written communication skills. - Strong comprehension and understanding abilities. - Ability to multitask while displaying empathy and a solution-oriented approach. - Proficiency in typing and comfortable with keyboard navigation. - Willingness to work night shifts. - Comfortable working from the office on all working days. **Eligibility:** *Video Camera Usage* Availity promotes a collaborative environment where communication and engagement are vital to our success. As a remote-first company, we emphasize the use of cameras during virtual meetings to simulate an office-like environment. Camera usage enhances communication, boosts productivity, and reinforces security by preventing unauthorized access and data breaches. It creates a more connected and interactive environment, ensuring that only authorized personnel participate in meetings and safeguarding sensitive company information. Therefore, video participation is mandatory for this role to maintain a secure and productive work environment.,