Client Services Representative

Job Overview:

We are seeking a highly motivated and customer-focused individual to join our healthcare team as a Medical Billing Customer Service Representative. The ideal candidate will be responsible for assisting patients with billing inquiries, resolving issues related to insurance claims, assisting with medical records, and providing exceptional customer service to ensure a positive patient experience.

Position-

Location -

Positions Numbers

Shift Timing:

Responsibilities:

• Respond to patient inquiries regarding billing, insurance claims, medical records, and account balances.
• Provide clear and accurate information to address patient concerns.
• Explain billing statements and charges to patients clearly and understandably.
• Assist patients in understanding insurance coverage and co-payment responsibilities.
• Work collaboratively with the RCM team to resolve insurance-related issues.
• Assist patients in setting up payment plans and explain available financial assistance programs.
• Provide guidance on acceptable payment methods and options.
• Verify and update patient insurance information to ensure accurate billing.
• Maintain accurate and detailed records of patient interactions and resolutions.
• Document any changes or updates to patient accounts.
• Handle challenging situations with patience and professionalism.
• Collaborate with other departments, including RCM and Credentialing, to address complex issues.
• Communicate effectively with internal teams to ensure a coordinated approach to problem resolution.

Qualifications:

• Proven experience in customer service in a medical billing setting.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Familiarity with insurance plans, billing processes, and reimbursement.
• Proficient in using billing software and electronic health records (EHR).
• Ability to work independently and collaboratively within a team.

poonam.anbu@amvik.solutions

Ph no- 9840832366

Immediate joiners preferred.