Client Services Representative

Company Description

Blusteak Media is a creative digital marketing agency based in Kerala, specializing in result-oriented online marketing campaigns for ambitious brands. Founded in 2017 by Telson Thomas and Jaison Thomas, the company has grown to a team of over 55 members and services more than 100+ clients across 4 continents. The team excels in online sales, branding, copywriting, and social media management. Additionally, Blusteak Media offers services in Search Engine Optimisation (SEO), Online Reputation Management, and E-commerce solutions.

Role Description

This is a full-time on-site role for a Client Services Representative located in Kottayam. The Client Services Representative will be responsible for ensuring customer satisfaction by maintaining strong communication with clients, managing customer service tasks, and addressing any client concerns. Daily tasks include responding to inquiries, providing detailed information on company services, and collaborating with internal teams to deliver exceptional service. This role will also involve handling client-related finance activities.

Qualifications

• Skills in Client Services, Customer Service, and Customer Satisfaction
• Excellent Communication skills for effective client interaction
• Experience in handling Finance-related tasks and client account management
• Strong problem-solving abilities and a client-first mindset
• Ability to work collaboratively within a team
• Bachelor’s degree in Business, Communication, or related field
• Previous experience in a digital marketing agency is a

  must

• Basic knowledge of digital marketing concepts, including SEO, content creation, and social media management
• Adaptability to new technologies and AI-powered tools for improving client services
• A proactive, detail-oriented approach with the ability to manage multiple client accounts