Client Services Officer

1 - 6 years

3 - 8 Lacs

Posted:2 days ago| Platform: Foundit logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Role Overview

We are seeking a highly organized, proactive, and customer-focused Client Services Officer to join our remote team. You will act as the primary point of contact for clients, ensuring outstanding service and support while maintaining long-term relationships.

Key Responsibilities

  • Serve as the first point of contact for client inquiries via email, phone, or chat.
  • Manage client accounts, onboarding, and routine follow-ups.
  • Coordinate with internal teams to fulfill client needs and resolve issues promptly.
  • Maintain accurate records of client interactions and service requests.
  • Prepare reports, track service metrics, and provide feedback for process improvement.
  • Build and nurture positive client relationships to support retention and growth.

Requirements / Ideal Profile

  • Proven experience in customer service or client relationship roles.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in using CRM systems and productivity tools.
  • A proactive mindset and ability to work independently in a remote environment.
  • Bachelor's degree in Business Administration or a related field (preferred).

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