Job
Description
As the primary point of contact for clients using our event tech platform, your role will involve managing client onboarding, training, and support throughout the event lifecycle. You will coordinate closely with internal teams (tech, design, operations) to ensure smooth project delivery. Understanding client requirements and configuring the platform to meet event goals will be crucial. You will be responsible for troubleshooting client issues, providing proactive solutions, and maintaining high satisfaction levels. Additionally, you will assist in project planning, timelines, and documentation for event tech deployments while building strong, long-term client relationships through excellent communication and service. Key Responsibilities: - Serve as the primary point of contact for clients using our event tech platform. - Manage client onboarding, training, and support across the event lifecycle. - Coordinate closely with internal teams (tech, design, operations) to ensure smooth project delivery. - Understand client requirements and ensure the platform is configured to meet event goals. - Troubleshoot client issues, provide proactive solutions, and maintain high satisfaction. - Assist in project planning, timelines, and documentation for event tech deployments. - Build strong, long-term client relationships through excellent communication and service. Qualifications Required: - 3-5 years of experience in client servicing, ideally within event tech, event management, or SaaS. - Strong interpersonal and communication skills (written & verbal). - Tech-savvy with the ability to understand event platforms and guide clients effectively. - Experience managing multiple client accounts/projects simultaneously. - Problem-solving mindset with a proactive and client-first approach. - Ability to work under pressure and deliver within tight timelines. As the primary point of contact for clients using our event tech platform, your role will involve managing client onboarding, training, and support throughout the event lifecycle. You will coordinate closely with internal teams (tech, design, operations) to ensure smooth project delivery. Understanding client requirements and configuring the platform to meet event goals will be crucial. You will be responsible for troubleshooting client issues, providing proactive solutions, and maintaining high satisfaction levels. Additionally, you will assist in project planning, timelines, and documentation for event tech deployments while building strong, long-term client relationships through excellent communication and service. Key Responsibilities: - Serve as the primary point of contact for clients using our event tech platform. - Manage client onboarding, training, and support across the event lifecycle. - Coordinate closely with internal teams (tech, design, operations) to ensure smooth project delivery. - Understand client requirements and ensure the platform is configured to meet event goals. - Troubleshoot client issues, provide proactive solutions, and maintain high satisfaction. - Assist in project planning, timelines, and documentation for event tech deployments. - Build strong, long-term client relationships through excellent communication and service. Qualifications Required: - 3-5 years of experience in client servicing, ideally within event tech, event management, or SaaS. - Strong interpersonal and communication skills (written & verbal). - Tech-savvy with the ability to understand event platforms and guide clients effectively. - Experience managing multiple client accounts/projects simultaneously. - Problem-solving mindset with a proactive and client-first approach. - Ability to work under pressure and deliver within tight timelines.
