Client Services Associate

Join our dynamic Custody Client Facing Team as a Client Service Manager, where you'll play a pivotal role in overseeing the operational management and control of daily workflows. Your expertise will ensure efficient and effective service delivery, driving client satisfaction and operational excellence. Be part of a team that values precision, reliability, and client-centric solutions, and contribute to our mission of delivering unparalleled custody services.

As the Client Service Manager within the Custody Client Facing Team, you will be responsible for the operational management and control of the daily workflow.

Job Responsibilities:

• Manage the workflow through the life cycle of Trades, Cash, FX, Corporate Action and Income products
• Operationally manage and control the daily workflow within the Custody Client Facing team
• Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning
• Ensure all daily controls and client query management are completed and signed off, including client service inquiry resolution, cash and stock break, event management, as well as all key metrics are produced as required
• Provide effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization
• Conduct ongoing review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities
• Contribute to the strategic development of Global Custody products, Global Custody Client Facing team organization

Required qualifications, skills and capabilities:

• Operational subject matter expertise in Settlements, Trade Support, Cash, Asset Servicing, Reconciliation, Risk and Control, and Custody
• Strong ability to learn ongoing stream of new markets, products, and processes
• Strong risk and control awareness, including ability to effectively prioritize workloads and work to critical deadlines
• Confident communication skills in all mediums to both internal and external clients
• Strategic thinking; Able to review and implement process improvements
• Bachelor’s degree or equivalent
• Proficient in Microsoft Office products including Word, Excel, Access, and Outlook