Client Service Solutions - Assistant Vice President

Assistant Vice President, Client Onboarding

Who we are looking for

Client Onboarding Organization is the operational infrastructure for State Steet Markets and consists of Client Service and Operations and we are looking for a seasoned strong leader for our Client Onboarding team in India.

Due to the role requirements this job needs to be performed primarily in the office with some flex work opportunities available

Why this role is important to us

The team you will be joining is a part of State Street Markets. As a leading provider of trading and lending solutions to the world's institutional investors, we deliver the industry's most innovative platforms, financing and portfolio solutions. Our capabilities are backed by proprietary, high-value research, insights and indicators that power clients investment decisions, accelerate performance and help investors stay ahead of shifting markets. Across our comprehensive set of solutions - data-driven macro market intelligence that give an information advantage client-first platforms and tools that redefine trading financing solutions that streamline liquidity access and portfolio solutions designed to help achieve peak performance - we deliver a breakthrough edge to drive business success.

With our FX solutions, investors can access a wide range of markets and jurisdictions using our decision-making and strategy planning tools, diverse funding options and trading strategies. We deliver sophisticated avenues to tap into new sources of liquidity, capitalize on market opportunity and transact efficiently in any market environment. We have a range of solutions from various high- to low-touch principal execution methods, and outsourced agency hedging and execution solutions through our currency management offering.

Join us if making your mark in the capital markets industry from day one is a challenge you are up for.

What you will be responsible for

The Onboarding Assistant Vice President will be responsible for managing the client onboarding teams across various products supporting all regions in Hyderabad/Bangalore/Mumbai, India, as well as various projects and initiatives that support or enhance onboarding. The role will work closely with the Client Onboarding teams, Relationship Managers, Trading, Legal, Credit and Operations teams to facilitate the onboarding process.

The role is also responsible for driving and executing a variety of technology initiatives, regulatory and other projects designed to enhance the client onboarding process and client experience. The successful candidate will drive these strategic initiatives through the management of prioritization, development of requirements and execution of project milestones and deliverable designed to reduce time to onboard our clients leading to shorter times to revenue and better client experience.

• Responsible for the day to day operations and service levels of the State Street Markets Onboarding Teams in India.
• Assists with managing, leading, and developing a team of onboarding professionals.
• Assure funds/accounts have been accurately set up in all necessary systems
• Resolution of any onboarding issues and managing escalations
• Adhering to established procedures and controls monitors and resolves pending and aged onboarding items
• Interact with Sales, traders, internal teams, and counterparts regarding discrepancies if any
• Ensure that your team meets the agreed SLA, KPI and KRI and evidence of the same documented every day.
• Assists business area with inquiries pertaining to onboarding coordinates response to Clients and other internal teams.
• Ensure timely resolution of client onboarding issues while keeping senior management team informed of any potential risks.
• Identify and analyze any operations risks related to current process and recommend procedural changes/improvements as needed
• Demonstrate effective communication skills (written and verbal) - ensuring key stakeholders are regularly appraised on progress relative to milestones
• Understand front to back onboarding process and contribute to any process improvement ideas
• Demonstrate effective risk management skills - capture and communicate probability and impact to key stakeholders, ensure appropriate mitigation strategies are agreed.
• Works collaboratively across globally on key initiatives.
• Manage multiple project initiatives designed to enhance workflow and reduce risk. Liaise with systems personnel, and key business stake holders to identify and prioritize systems initiatives designed to improve onboarding.
• Develop and maintain effective working relationships with key stake holders across business lines to ensure effective contribution to project goals and objectives.
• Drive and participate in various technology initiatives associated with client onboarding.
• Lead process for regular meetings with Business Heads and Managers to communicate results and issues

What we value

These skills will help you succeed in this role

• Demonstrate Risk Excellence culture in your behaviour and nurture the same within the team, Foster an environment of openness and transparency that fuels effective challenge, debate and open discussion.
• Establish a culture of collective ownership giving all staff a clear sense of both responsibility and accountability. Develop effective working relationships with staff at all levels across all locations
• Ensure that all staff adheres to the expected Code of Conduct.
• Holistic understanding or client onboarding process
• Should have 12 years of experience in knowledge services environment serving Capital Market in client onboarding domain with people management experience
• Communicates with other team members from diverse background in an effective manner. Influences and motivates the team. Creates an empowering climate. Projects an inspiring presence and collaborates by fostering a network of communication.
• Demonstrates flexibility and effectiveness with changing environments, tasks, responsibilities & people. Open to change and new ideas while maintaining core goals and values. Adapts behaviour and work methods in response to new information, changes or organization demands.
• Ability of an individual to facilitate the continuous development of individual & organizational competencies, developing other's potential through the sharing of expertise and providing timely feedback. Continues to coach and mentor staff.
• Track and monitor the workflow queues/day to day workload/pending requests/mailbox to avoid any potential issues and delays and ensure 100% SLA and accuracy and timelines for BAU deliverables.
• Drive opportunities to work across groups in support of client needs, contribute to enhancing operating model and transformation initiatives, deliver on business and regulatory initiatives as per set timelines, achieve our financial commitments by providing better client service.
• Understand and assess internal control environment to drive year-over-year improvement and enhancement of internal controls - promote self-identification working in partnership with the global Business Controls teams

Required Competencies

• Work as a team player in a global team environment
• Ability to work and communicate with people across organizational units
• Demonstrate a high standard for customer service and proactively managing work queues
• Handling and monitoring issue and query mails and escalating issues promptly as required to Senior Management
• Strong risk mitigation, problem solving, and decision making skills
• Effective in process improvement and expense reduction
• Experience in managing teams in multiple regions
• Ability to think critically and resolve complex problems
• Strategic mindset - looking at bigger picture for the future of the organisation
• Change agent with abilities to navigate challenges effectively

Education & Preferred Qualifications

• Advanced degree or certification relevant to finance and business administration (master's degree a plus)
• 12+ years in client onboarding, operations in the financial services industry and overall understanding of financial products, specifically State Street Markets products.

Are you the right candidate Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.